You can report police, medical, fire and other emergencies by dialing 911 and be connected to a live emergency operator. In areas where the local public safety network supports Enhanced 911 service, your address will be displayed for the emergency operator to direct emergency personnel to your location. With Mediacom phone, you do not need to register your address for 911. We will do it for you when we set up your account. However, if there is power outage, or if Mediacom's network is inoperable, your Mediacom phone service will not operate, including the ability to call 911. You may want to maintain alternative service such as a wireless phone in case of a power outage or an outage on Mediacom's network.back to top ↑
The multimedia terminal adapter (the phone modem) used to provide phone service over Mediacom's broadband network uses household electrical power. Similar to a cordless phone, Mediacom phone service will not operate if the power in your home goes out or if you unplug the power connection, and you will lose the ability to call, including the ability to call 911 emergency service, during the outage.back to top ↑
Yes . We are confident that you will like the simplicity of Mediacom phone. In the unlikely event that you do not wish to keep the service, as with all Mediacom services, you will be eligible for a 30-day money back guarantee for the Mediacom phone flat monthly charge. However, you will be responsible for charges incurred for International calling and use of Operator Services and Directory Assistance.back to top ↑
There are a few fundamental differences between the two types of service, but the most important is quality of service and privacy. Mediacom phone does not connect your calls via the public Internet. Unlike VoIP (e.g., Vonage) service, Mediacom phone service uses a combination of Mediacom's broadband network, Sprint's state-of- the-art digital network and the Public Switched Telephone Network (PSTN.) This guarantees the quality of the network that carries your voice signal and provides a crisp, clear digital voice service.back to top ↑
Yes. You will be listed in Directory Assistance 411 and in your local telephone book. You will be given the option of having your phone number listed, unlisted, or unpublished.back to top ↑
No, not at this time, but we hope to offer this service soon.back to top ↑
No. Mediacom phone service is only offered for residential phone service.
You will receive one bill for all of your Mediacom services, including your Mediacom phone service. Your monthly phone charge will appear on this bill including a daily summary of additional charges for any calls made to international locations, Directory Assistance and Operator Services. You will also be billed for local, state and federal taxes and any applicable regulatory fees and surcharges associated with your Mediacom(R) phone service, similar to those charged by traditional phone service providers. You can check the call detail of your bill online at My Account.back to top ↑
No. The next bill also will include a prorated charge for Mediacom phone for the number of days left in your present month's billing cycle. The next bill will also include the first full month's charge for Mediacom phone, which is billed in advance.back to top ↑
All Mediacom phone customers will pay applicable local, state and federal taxes. Of course, if you make calls to international locations, or use Operator Services or Directory Assistance, these calls also will incur applicable taxes based on usage.
In addition, your bill will include applicable regulatory fees included with your phone service. Currently the most common regulatory surcharge is the Enhanced 9-1-1 surcharge, which is a charge billed on behalf of the Public Safety administration in the area in which you live to help provide 911 emergency services to your community; a Federal and State Universal Service Fund charge that is used to ensure that phone services are widely available throughout the United States; and a Telecommunications Relay Service fee, which assists the hearing and speech impaired to communicate with providers of telecommunications services.back to top ↑
You may have switched phone service with your former phone company during the middle of your billing cycle. Based on this, the carrier will send you a bill for the last days that you had service in order to close your account. In the event you received a new telephone number from Mediacom, make sure you call your former telephone company to cancel service. If you do NOT cancel, you may continue to receive statements from them because they still consider you an active customer.
How do I make an International call?
Simply dial the number starting with 011, then the country code, city code and the number of the person or company you want to contact, just as you do now with other phone services. Another option is to dial Mediacom's Operator Services and have them assist you in placing your International call. (This will incur an additional Operator Services surcharge).
Yes. You can also have collect calls blocked by calling Mediacom customer service to have your service features modified. (This will incur an additional Operator Services surcharge).back to top ↑
No, Mediacom phone does not offer a calling card at this time.back to top ↑
We are typically able to schedule the standard installation of Mediacom phone within 7 to 10 business days of your service inquiry depending on whether you obtain a new number or keep your existing one.back to top ↑
A typical standard phone installation takes approximately 45 minutesback to top ↑
If you are keeping your current number, your local phone company requires Mediacom to give them a two-day notice that you will be switching service to Mediacom phone. Without this two-day notice, your local phone company could fail to transfer your current telephone number to your new Mediacom phone service. As a result, you could lose the option of keeping your current telephone number as well as the temporary loss of telephone service altogether. Therefore, make sure you notify Mediacom in advance in the event that you are unable to be at home for your appointment. Or you can make the following arrangements:
Contact Mediacom immediately. If you have access to a cell phone or a friend's phone, call us at 1- 866-777-1670. If you do not have access to a phone, fill out this form reporting that your phone is out-of-service and you need to reschedule an installation appointmentback to top ↑
If you are keeping your current phone number, you do not need to contact your current phone service provider to disconnect service. Mediacom will contact them for you. Once Mediacom phone service standard installation is completed and your phone number is successfully transferred, your prior phone service will be disconnected. Until then, you will continue to have service from your current phone provider. You may want to contact your former provider after the standard installation has been completed to ensure that you receive final billing in a timely manner. Please note, it is essential that you or an authorized person be at home during the standard installation procedure.
If you receive a new telephone number from Mediacom, and no longer desire phone service from your current phone service provider, you must contact your current phone service provider to disconnect your current phone service. We strongly recommend that you disconnect your current phone service after Mediacom phone service is complete so you receive continuous service during your transition.back to top ↑
Yes. Mediacom provides complete support 24 hours a day, 7 days a week for all of our services. We have local support teams in all areas that we serve.
Yes. Mediacom phone will not interfere with your Mediacom Online high-speed Internet service, so you can use the Internet and make calls at the same time.back to top ↑
Yes. Mediacom phone will not interfere with your Mediacom cable TV service, so you can watch TV and make calls simultaneouslyback to top ↑
Mediacom phone does not support dial-up Internet Service Providers. Please call us and ask about the benefits of subscribing to Mediacom high-speed Internet serviceback to top ↑
Mediacom supplies and maintains the phone modem, which is called a multimedia terminal adapter ("MTA".) It is Mediacom's property. If there are issues with the MTA, Mediacom will send a technician to troubleshoot and replace it, if necessary. If you disconnect your Mediacom phone service, it is your responsibility to return the phone modem to Mediacom, or you will incur an unreturned equipment feeback to top ↑
No. There is no additional equipment to buy as long as you have a working telephone with a standard modular RJ11 jack in your home. To use some of the calling features such as Caller ID Name and Number, you must have Caller ID display equipment or a phone with Caller ID built in.back to top ↑
No. Any standard, touch-tone phone will work with Mediacom phone. It makes no difference whether it is a wall mounted phone or a portable cordless phone. All types of standard, touch-tone phones can be used. To use some of the calling features such as Caller ID name and number, you must have Caller ID display equipment or a phone with Caller ID built inback to top ↑
While Mediacom does not guarantee the use of home security systems with its phone service, many home security systems will function with Mediacom phone service. Your security company will need to test the system following installation. You may want to maintain a separate phone line for your security system.back to top ↑
Yes but you may no longer need an answering machine since your Mediacom phone service includes Voice Mail at a standard flat fee of $4.95 per month. Voice mail will record and store messages when you are unavailable to answer the phone. Of course, you can continue to keep your answering machine as well.back to top ↑
Yes. Mediacom phone offers Caller ID, as well as Call Waiting and Caller ID for Call Waiting, absolutely free as part of the Mediacom phone calling plan. Please refer to the Features section in the front part of this guide. You must have Caller ID display equipment or a phone with Caller ID built in.back to top ↑