What is Family Cable?

Family Cable offers an affordable and broad choice of channels to meet the viewing needs of all the members of your household. You can enjoy your choice of spectacular sports and entertainment, breaking news stories and in-depth reports, intriguing educational programs and your favorite local shows. There are networks for food-lovers, movie-goers, history buffs as well as local broadcast channels, too. In many areas, Family Cable includes local community and local sports programming unavailable on satellite.

How many TV sets can I have with Family cable?

When you place your order for Family Cable, we will connect service on up to three TV sets in your household! More than 3 TV's may require amplifier equipment for additional one time installation fees.

Will I have access to local programming?

Mediacom Family Cable includes local broadcast channels covering your own area news, weather, sports and other local programming.

What are the advantages of digital cable?

Digital cable offers clear digital pictures and enhanced sound on a broad array of television and commercial-free music channels. Once you have Family Cable, it's easy to add-on the digital cable package that's right for you and your family, from Star Paks featuring multiple channels of premium networks and On Demand services, to new services like HDTV and DVR. There are many more advantages with digital cable TV including parental control you can access and manage through your digital remote control.

Are services available in my area?

http://www.mediacomcable.com/cable_tv.html

How can I order?

You can place an order online by following the link below or you can call 1-877-304-7466 and have a Customer Service Representative assist you.
http://www.mediacomcable.com/special_offers_02.html

How can I get a channel lineup?

http://www.mediacomcable.com/view_channel_lineup.php

Do I have to sign a contract?

No, you don't have to sign a contract. We are confident that the packages and prices we are offering are going to exceed your expectations, but there are no strings attach and you can cancel at any time without having to worry about a contract.

How do I get Music Choice?

Music Choice is automatically included in every Digital Star Pak. 24 hours of music on up to 46 commercial-free channels*
Crystal-clear digital, CD-quality sound
Exclusive interviews and live performances from the hottest artists

What are my Mediacom Online options?

Mediacom Online is a High-Speed Internet service enabling customers to download at speeds up to 10 Mbps. There is no dialing in, which frees up your phone line and allows a constant Internet connection.
Mediacom Online MAX is a High-Speed Internet service with download speeds up to 20 Mbps and upload speeds up to 2 Mbps.
Mediacom Online MAX is a super speedway for gaming and downloading large files. This new service is packed with premium features, including a wireless router for multiple connections in the home and branded premium content.
With Mediacom VIP, you can get Digital Cable, Digital Phone and Mediacom Online, and a speed upgrade to 10 Mbps as a bonus.

What are the computer requirements for Mediacom Online services?

• Windows(R) 2000, 2003, XP, Vista
• 256 MB RAM
• 50 MB of hard drive space
• 200 MHz processor

How does Mediacom Online service connect to the Internet? What is the process?

Mediacom customers connect to the Internet through a high-speed cable modem that links your computer to Mediacom's fiber-optic coaxial cable network. By splitting the coaxial cable line that comes into your residence, you can access the Internet without any phone lines.
Do I need special equipment?
Mediacom Online service provides Internet access through a CableLabs certified modem. The cost of leasing this modem is included in the site posted monthly fees for our Mediacom Online services. The cable modem required for Mediacom Online 8 Mbps service can be purchased separately at various retail and Internet outlets. The modem required for the Mediacom Online Max service needs to be provided by Mediacom.

Can I install the service myself?

You can install Mediacom Online and save time and money with our easy to use self-installation kit. The kit contains everything you need to connect to the Mediacom Online service.
If you prefer, you can make an appointment for a professional installation of Mediacom Online service, which may be subject to an installation charge. This includes the installation of the modem, coaxial cable, drivers and activation. As part of the installation, the installer will set your homepage, configure your email and Internet, etc.
Mediacom Online Max service requires a professional installation. Please contact your Mediacom Representative for any special installation offers for this service.

What is a home network?

A network is a group of computers, printers, and other devices that are connected together with cables. Information travels over the cables, allowing network users to exchange documents and data with each other, print to the same printers, and generally share any hardware or software that is connected to the network within a single family residence.

How is a home network configured?

A home network is configured by first connecting a cable modem to a cable outlet. Then a router connects to your cable modem and distributes the signal to other devices to share the connection, files, printers and/or Internet-ready game consoles. The router also acts as a firewall to help protect your home network and files from outsiders. In new devices today, the router and cable modem are integrated into one easy-to-use device

Why should I consider a home network?

It allows you to share a high-speed Internet connection among computers/devices in your home - which can be online at the same time.

• Allows you to save money by sharing a single Internet connection.
• To share a printer among several computers.
• To access files easily from your networked computers without having to email or copy them.
• To play networked or Internet-ready video games like Microsoft Xbox.
• To help protect your computers and files with built-in firewall security.
• To access the Internet from your laptop throughout your home.
• Are Mediacom Online services available for my business?
  Mediacom Online services are for residential accounts only. Mediacom offers a variety of online business services packages. Learn more
  http://www.mediacomcable.com/business_services.html

If I have questions whom do I call?

You can get assistance by calling customer support at 1-866-452-4747.