• Where can I get an instruction manual for my remote?

  Please click on the link below for an instruction manual. Visit www.urcsupport.com/mediacom

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• How do I search for a code?

  Please follow this link for complete instructions on programming your remote. www.urcsupport.com/mediacom

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• What is the Interactive Guide?

  The guide is a new and improved programming guide through your remote control. It unlocks a world of greater choice, convenience and control as you watch television.

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• What can I do with the Interactive Guide?

  You can set Reminders, Favorites and Parental Locks. You will have access to Mediacom On Demand and Digital Video Recording.

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• How do I get information on programs?

  The guide provides detailed information on all programs, including movies and sporting events. While in a listings screen, you can access information by pressing the INFO button on your remote. You can also set Reminders, place Parental Locks, order Pay-Per-View movies or events and see other times a program airs. To return to the program you're watching, press the EXIT button on the remote.

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• What are the icons at the bottom of the Interactive Guide screen?

  Quick Menu icons are available to help you search faster. The Quick Menu gives you access to other areas of the guide, such as Movies or Favorites. Once you have selected a program title by highlighting it and pressing OK, you can use the action icons on the information screens to set Reminders or Parental Locks, schedule recordings, buy programs and more.

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• How can I eliminate the edges of the Interactive Guide screens?

  Select the Adjust Screen Position option from the Setup screen. Press the buttons until the arrows on the screen are centered.

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• How do I leave a screen or menu?

  You can always press the EXIT button to immediately return to watching TV. You can also press the LAST button to back up one screen at a time.

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• What is the graphic bar that appears when I change channels?

  The Flip Bar appears for a few seconds as you're changing channels to provide important information about programs. You will find the name of the current program, start and end times, as well as the channel number.

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• Why won't my remote control respond when I press a button?

  First, press the CABLE button on the remote to make sure it is in cable mode. Try using the remote again. If the remote is still not functioning correctly, press the CHAN button on the front of the receiver. If the channel changes, there is a problem with the remote control. If the channel doesn't change, the batteries or the remote control itself may need to be replaced.

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• How do I order On Demand?*

  You can order On Demand programming multiple ways: from the Main Menu, from the Quick Menu or from channel one in the TV Listings.

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• How do I order a Pay-Per-View event?

  Ordering Pay-Per-View movies and events is easy. From the Main Menu or Quick Menu, select any of the Pay-Per-View options to see a list of available programs. Use your remote to get detailed information and order. You can even cancel your selection. If your Pay-Per-View program is scheduled to air at a future time, a Reminder is automatically set to appear before your program begins.

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Basic Operations

• What are the remote control features available?

  A yellow highlight is your indicator as you use your remote to see what's on TV. As you navigate listings using your remote, the highlight appears on screen to indicate your current selection.

  • Press the buttons on your remote to move the highlight.
  • Press OK to make your selection.
  • Press the EXIT button on your remote to return to watching TV.

  

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• How do I access the Quick Menu?

  The Quick Menu offers shortcuts to key Interactive Guide features. Just press MENU from anywhere in the guide — even while you're watching a program — and you'll have access to features like Search, Favorites, Digital Music and more.

  

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• How do I access the Main Menu?

  Main Menu gives you easy access to all features. Simply press MENU twice; then select from the options available, including Listings By Time, Listings By Category, Parental Locks, Favorites, Local Weather and more.

  

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• Enhanced Searching by Category

  With the Interactive Guide, you can sort and view program Listings By Category. Select a category from the Main Menu or Quick Menu to display listings.

  

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• Enhanced Searching by Title

  A-Z Title Search allows you to find a specific program by entering the first few letters of the program name.

  

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• What is the Mini Guide?

  The Mini Guide lets you watch television and view listings without having to leave your program. To access, press OK or INFO; then use the buttons to browse time and the buttons to browse channels.

  

  Listings are color-coded to help you identify different types of programs.

  • Blue - Regular programs
  • Light Blue - Children's programs
  • Green - Sports
  • Purple - Movies
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• What are parental locks?

  Parental Locks let you restrict viewing and purchases of TV programming based on your preferences. Set a personalized 4-digit PIN and you can place locks on selected ratings, channels and titles. You can also hide adult titles from being displayed on screen.

  

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• How can I record future programs on my VCR?

  • Select the program you want to record from the TV Listings.
  • Press Info to bring up the program information screen.
  • Select the icon from the bottom of the screen.
  • Select Record Future Program.
  • Once the cable box is set, a message will display reminding you to also set your VCR to record the program.
  • Turn on your VCR and follow the manufacturer's instructions to program it to record the program.
  • When the program starts, your cable box will automatically tune to the program so that your VCR can record it. After you set up a recording on your cable box, you must also set up your VCR to record, following the manufacturer's instructions.

  If you try to change channels while recording a program, the following message will display: "Your recording is in progress. Changing the channel will stop this recording." However, if your VCR is still on and you do change the channel, the VCR will record the new channel that you tune to.

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• What is the description of the icons on the Menu?

  

  Visit www.urcsupport.com/mediacom for remote troubleshooting and device code support.

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• Where can I find an explanation of the remote control features?

  Please follow the link below and choose you remote type http://www.mediacomcc.com/customer_manual.html

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Parental Control

• How can I set up parental controls?

  http://www.mediacomcc.com/customer_parental.html

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• Setting up a new code

  1. On the digital remote, press the menu button.
  2. Highlight lock icon or "Parental Control" in main menu.
  3. Highlight "Locks Set Up" and press ok.
  4. You will be prompted to enter your new PIN. Enter any four digits that you will remember but others will not know.
  5. Re-enter the same number again.
  6. A screen with different types of locks will appear. You can choose to lock channels, movie ratings, TV ratings, or particular programs. Scroll through the different types by using the up and down arrows.
  7. You can use the left and right arrows to select what channel, rating, etc that you want to lock.
  8. When you find one, press the ok button. A lock icon will appear to show that channel, program, or rating has been locked.
  9. Continue until all desired locks are done.
  10. Hit the exit button on the remote to go back to television viewing.
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• Changing a code

  1. On the digital remote, press the menu button.
  2. Highlight locks icon or go to "Parental Control" in Main menu. Press ok.
  3. Highlight PIN Set UP and press ok.
  4. The top bubble should be highlighted. To the left, the screen should read, "To clear, enter current locks PIN."
  5. Enter the current code.
  6. Enter the new code.
  7. You will be prompted to re-enter the code. Type in the same number again.
  8. Hit the exit button on the remote to go back to television viewing.
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• Setting up a purchase code

  1. On the digital remote, press the menu button.
  2. Highlight House icon in Main Menu. Press OK.
  3. Highlight Set-up and press OK.
  4. Highlight PIN Set UP and press OK.
  5. Highlight the middle bubble by pressing the down arrow once. It will read enter your new purchase code to the left of the bubble.
  6. Enter any four digits.
  7. You will be prompted to re-enter the code. Have the customer type in the same number again.
  8. The message on the left will change to, "To clear, enter current purchase PIN."
  9. The code has been properly set.
  10. Hit exit for television viewing.
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• Changing a purchase code

  1. On the digital remote, press the menu button.
  2. Highlight lock icon or go to "Parental Control" in Main Menu. Select "OK".
  3. Highlight PIN Set UP and press ok.
  4. The top bubble should be highlighted. To the left, the screen will read, "To clear, enter current purchase PIN."
  5. Enter the current code.
  6. Enter the new code.
  7. The customer will be prompted to re-enter the new code. Have the customer type in the same number again.
  8. Hit the exit button on the remote to go back to television viewing.
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Programming the Remote

• Programming Device Control

  Each of the additional device keys controls a particular type of device. For example, the DVD/VCR key controls your VCR, DVR, or DVD player, but not your TV, unless you specify otherwise. See "Reassigning Device Keys."

  1. Turn on the device.
  2. Locate the setup code for their device using the remote codes tool.
  3. Press and hold (at least 6 seconds) the mode button you want to program until you see the lights flash twice. Release the mode button and make sure that the button continues to flash.
  4. Enter the first digit, the light should go solid. Once the full code has been entered the mode button should flash 3 times. If the button doesn't flash 3 times repeat this step with a different code.
  5. Aim the remote at the device and press the POWER button. The device should turn off. It it doesn't turn off then try steps 2 through 4 with the next code.

  If none of the codes work try searching for the correct code.

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• Code Searching for the Remote

  1. Turn on the device.
  2. Press and hold (at least 6 seconds) the mode button you want to program until you see the lights flash twice. Release the mode button and make sure that the button continues to flash then press the POWER button.
  3. Once the mode button light is solid press the UP cursor key repeatedly and slowly. Each time the key is pressed the remote will try to turn off the device. Test the remote to make sure that all of the features work.
  4. If the device works properly then press the OK button to save the code. If the device doesn't work properly continue trying step 3.
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• Programming Volume Control

  1. Press and hold CABLE for approximately three seconds until the four mode keys flash twice. The CABLE key will continue to flash.
  2. Press TV. The CABLE key will flash three times and turn off. You now control the volume through the TV whenever you change the volume level in Cable mode.